Refund policy

We hope you'll fall in love with your Eleora products — but if something isn't quite right, we're here to help.

Returns & Exchanges

Due to health, hygiene, and the handmade natural nature of our products, we cannot accept returns or exchanges for opened or used items.

Damaged, Incorrect, or Defective Products

If your order arrives damaged, incorrect, or defective, please contact us within 7 days of delivery, and we'll make it right with a replacement or full refund.

How to Request a Return or Replacement

📧 Email us at info@eleorabeauty.co.za

Include:

• Your order number
• Photos of the product and packaging
• A short description of the issue

We'll respond within 24–48 hours.

Refund Processing

Approved refunds will be processed within 5–10 business days and issued to your original payment method.

Questions?

If you have any concerns about your order, please reach out — we're always happy to help ensure you have the best experience with Eleora.